Controlling the controllable

Controlling the Controllable
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This fifth revised edition discusses how business upsets like accidents, health and environmental problems, financial losses and poor consumer relations can best be prevented. Human error has become an issue of major interest and research in recent years. Investigations after the Piper Alpha and Herald of Free Enterprise disasters, the collapse of the Barings Bank and the public outrage after the proposed dumping of the Brent Spar highlight the role of human error in business upset.

 These investigations also reveal deficiencies in the management structure of the organizations. Reduction of the number of business upsets only seems possible if management systems and risk identification programs deal effectively with the human component.

 

 


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